Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders are shipped Monday through Friday.
- Typically orders ship out within 3-4 business(!) days after you placed the order.
- Shipping Methods: UPS, US Postal Service or FedEx. Standard Domestic Shipping: Free U.S. Standard domestic shipping starts at $79.99. Normally it takes 3-5 days depending on your location.
- Economical shipping option for items below $10.00 total with no tracking number: Please note, that when choosing this method, you are responsible for the product from the moment we shipped it. We will provide you with your request copy of shipping receipt.
- Domestic Expedited Shipping: Typically, Expedited Orders placed before 12 pm EST/ 9 am PST will process within 2 business days. Packing and shipping will be following processing. Even with expedited shipping delay of processing and packing may occur. For example: you ordered 2-day shipping. We will ship it out within 2 -3 business day and you must add 2-day shipping to the process.
- Please note that expedited orders placed on Friday that ship that day will take 1 extra business day (not including Saturdays or Sundays) to reach you location.
- Free return shipping is not available for Alaska, Hawaii, and Puerto Rico at this time. We recommend shipping returned merchandise with tracking purposes.
- International Orders: Delivery time varies but can range from 5-16+ days depending on customs in the receiving country. For international inquirires about shipping, please contact us directly at support@petmonarchy.com or chat live on our website.
- Privacy & Security
- Pet Monarchy does not sell, rent or, except as described below, disclose our client’s names, addresses, email addresses or other personal information to any non-Pet Monarchy entity. Pet Monarchy may share customer information within its suppliers, so that you may be informed of other products that may be of interest to you.
- In order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Pet Monarchy contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Pet Monarchy’s behalf but we do not authorize any of these service providers to make any other use of your information. Pet Monarchy does not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Pet Monarchy is acquired by another entity or is merged or consolidated, information about Pet Monarchy customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.
- The data that you choose to provide to us online or in person via direct sales, and the data that we may collect, is used by Pet Monarchy to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.
- Pet Monarchy does not knowingly collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register and/or use the online store.
- If you wish to read full description on our Privacy and Security rules, please go to our dedicated page: Privacy/Security/Cookies/RestrictionMode .
- Returns & Replacements
We guarantee our products and provide 100% customer satisfaction. If you are not 100% satisfied with your purchase, you can return or exchange your purchase for up to 15 days from the purchase date. Please, make sure you contact us prior to returning so we can provide you with the best method of shipping the product back and to receive Return Approval Number. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging, never worn. We want the order process to be hassle and risk-free! Merchandise that has been worn, used, altered or damaged will not be accepted. Send returns along with a copy of the invoice and a note indicating what you would like us to do to and reason of your return or exchange. Please include your email address.If you receive a damaged product or were sent the incorrect item, we will credit you for return shipping and will send you the new product at no extra cost to you. We won’t accept returns without Return Approval Number which you have to obtain prior shipping back.
- Ordering
- All products available for purchase online are subject to availability, and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. If you noticed any errors, please sent your comment to support@petmonarchy.com. We deeply appreciate your input.
- Payment, Pricing & Promotions
- Prices displayed on the Pet Monarchy website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it.
- If we are unable to contact you, we will treat the order as cancelled. If you wish to cancel or modify your order, please send an email as soon as possible to support@petmonarchy.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.
- Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products. Pet Monarchy accepts the following forms of payment for online purchases: Visa, MasterCard, American Express, Discover, PayPal.
- Pet Monarchy charges taxes on online transactions, as required by applicable laws.
- Viewing Orders
- Your orders will be confirm via email you provided as a customer.
- For Product or Online Order related inquiries please contact us via telephone during business hours
- or via email at support@petmonarchy.com.
- We look forward to helping you with your inquiry. We respond to all messages in the order that they are received, and will respond to your email as quickly as possible.
- Please note we are available Monday-Sunday from 10AM-10PM(EST), including holidays.
- Updating Account Information
- To change your account information, click on “my account” and log in with your credentials.
- You will be able to change your information.
- If you have any trouble feel free to send us email and we gladly solve your issues.
- Opening your account will make your shopping quicker in the future and will save your previous orders.
- THANK YOU FOR SHOPPING WITH US! MEOW WOOF!